Frequently Asked Questions
General
Where is your jewelry made?
Betami jewelry is proudly crafted by master goldsmiths in Virginia or New York City. Our gold chains are made in Italy.
Are your gemstones natural or labmade?
All of the gemstones we use, including diamonds, are natural and are sourced directly from select mines or from our international suppliers.
Stones such as sapphires and tanzanites may undergo industry-standard heating. Our opals are completely untreated— no dyes, resins, or smoke.
How do you pack and ship your jewelry?
We take the time to package your orders with additional packaging material so that each piece may arrive safely to its destination. The outer box is unbranded and does not contain the words jewelry or gem, so the parcel is inconspicuous. All shipments require a signature upon delivery and are fully insured in the event that something happens during transit.
What is your return policy?
We accept returns with a few restrictions.
Anything that was already in stock and not specially created for the client can be returned within 7 days for a full refund. Pieces that have been made to order, engraved, resized, or otherwise altered cannot be returned.
Our made-to-order process:
As a small company, we work with a limited inventory of finished jewelry. These finished pieces will be made in specific gold colors, karat percentages, and sizes. They are the items that are pictured in the listing and/or described as ready to ship. If the finished piece is purchased, without us resizing or altering it, a return for a change of mind is allowed under our policy. If a new piece has been made, we are unable to accept returns or offer exchanges.
How can I get more information?
Email us with any questions at betamigems@gmail.com or fill our contact form.
More details and photos can also be found on our Instagram page: @betamigems
When do items ship?
In stock pieces will ship by the following business day. If the piece requires a resizing, an additional business day will be needed. The typical lead time for made-to-order pieces is 3 to 4 weeks, though in some cases (or certain times of year) we can ship out sooner.
Custom Jewelry Process
What kind of jewelry do you make?
Our most requested pieces are pendants and rings! And we are happy to offer a wide range of jewelry to suit your personal style and preferences.
From elaborate station necklaces and drop earrings to classic wedding bands and tennis bracelets, our expert goldsmiths can bring your vision to life.
Can I use my own gemstone or rework an heirloom?
We would be more than honored to work with your heirloom stone! However, at this time, we cannot work with client stones or metal.
Can you work with platinum or high karat gold?
Yes! We work with 14k, 18k, 21k, and platinum.
Can you engrave something for me?
Yes, it is usually possible to add an engraving to a piece, depending on the style. Some styles may require adjustment (such as thickening the band) in order for it to be engraved. We are able to engrave jewelry by hand or with a laser engraver.
What is the lead time for fully bespoke jewelry?
The timeline is 4 to 6 weeks for fully custom and bespoke jewelry. Jewelry may be expedited, however. Please let us know if you would like to receive your piece by a certain date.